FAQs BOOKING

In that case there are 2 ways to make the reservation:

Firstly, your friends can book separately the rooms of the apartment you like. In this case all of your friends will have to buy a package by themselves. You need to go and search by ‘’room’’ in the search bar and simply book every single room in the apartment.

Secondly, you can book an entire apartment for you and your friends on your own. In this case each of you should buy a package individually. To book an entire apartment you should go to the search bar and chose the "flat" option.

Yes, there are rooms’ types - double rooms, which you can rent for couples or 2 friends. For 2 people the less expensive choice is to rent one double room than 2 separate rooms in a shared flat. The total price will be divided by 2. Please note, the price for 2 in total is higher because of the higher bills.

Double room for 2 should be reserved by one of the people who will live in the room. In reservation process it is essential to give some information about the other tenant. A package should be paid by the person making the reservation. 

No, you can´t. In the same period, you can only have one reservation. Your friends should book the rooms by themselves.

If you’ve found the room you like, but you can’t see any information about the flat mates in this flat, means that for the moment this apartment has no residents. However, it doesn’t mean that you will live alone. Specifically, it means that there are no residents by this moment, but they will arrive later on.

Usually our rooms are very attractive to students coming from all over the world. We can proudly say that the price and location of every flat cover the needs of our customers so the rooms in our flats never stay empty.

Yes, you should buy a package in order to complete your reservation. It is a guarantee for us that you will take the room. As soon as we receive your payment of the chosen package (either by credit card or bank transfer), we secure your chosen room (or flat) and keep it for you until you come. So in this case it won’t be seen in results of possible rentals by any other customers.

In order to confirm your reservation of a room and offer you extra services, we have designed three different packages. By buying one of these packages, you confirm your reservation, as soon as we receive the payment.

Before your arrival you don’t need to pay anything else. In your arrival you will pay the rest: (Monthly rent + deposit). All the detailed information about it we will send you with a confirmation message about the reservation and payments after you make a reservation.

No, the payment of a package is non – refundable. We ask for you to buy a package in order to secure the room (or flat) just for you so the room is no more visible in the results of possible rentals for the reserved dates. In this case if you step back and change your opinion (or just cancel the room) we lose time and money while keeping it for you. For this reason, the payment of a package is non-refundable.

To prevent you as a customer and us as a company we provide updated information as images and real video of the flat, the same like you visit in live. However, if still after your arrival the room/flat does not meet your expectations HFW will not return you the money. Unfortunately, you will lose the amount paid for your chosen package. For this reason, we always recommend to proceed with reservation ONLY after you assure yourself that you have no doubts about your choice.

In all our experience we didn´t have this case, because the apartments are the same like in video or pictures. Any of our customers, who booked from us, since we open the company have changed an idea or were not satisfied.

It’s for your convenience and safe. By this way, it reassures that you will have an apartment straight after your arrival in Valencia. By making a reservation before your arrival you will save your time and money, which you would lose in Valencia by looking for a room. Just leave this in our professional hands and we will do everything for you. We are here to help you anytime!

After finding an available room or flat you like you need to proceed to the payment stage. Simply by pressing the button "Pay 150 EUR" (Bronze package, for example). In different cases an amount can be different) you will be redirected to the bank page to make a safe payment by credit or debit card.

On our website there is no choice of paying through PayPal.

Another option of payment can be seen again in the bank page. It is called “iupay”, more used in Spain and similar to PayPal.

After a successful payment DON’T FORGET to finish the operation by clicking CONTINUE button in the bank page. After clicking it you will receive an automatic confirmation message to your email (the email with which you have registered in our page).

If you have a problem to pay the package payment by card you can make a transfer to our company. The details are:

Name of the company: HAPPY FOREIGNERS WORLD, S.L.,

Name of the bank: LACAIXA, Account number: 2100-2940-1902-0010-9087, IBAN: ES41-2100-2940-1902-0010-9087, BIC or SWIFT: CAIXESBBXXX (or CAIXESBB), Address of the bank: C/Don Armando Palacio Valdés 2, Valencia, Spain.

In the concept just write: Reservation of the room (or flat) REF…..

Note that for Non-European countries there is a commission (usually between 12-20 euros).

In this case it is VERY IMPORTANT that you send us a copy of the transfer to our email: info@happyforeignersworld.com

As soon as we receive the money (normally for international transfers it takes 2-3 working days) we will send you a confirmation about the payment and reservation.

It is important in this case that you register in our web page and book the room (find the room and pass the reservation steps. The last one is when you click the bottom "Proceed with payment". After clicking this bottom the room will not be more available to book by other students for the period you choose).

It means that you haven’t gone correctly through the reservation process. Maybe in the bank page you have forgotten to click "Continue" button after Successful payment. In this case we will continue the reservation and send you a confirmation about the room/flat you have booked.

It can happen for two reasons: Firstly, if you ran through all the reservation process and in the bank page you couldn´t make the payment, it means that the room is in your account. You just need login in our page and check Bookings. So you will be able to complete the reservation by paying.

Secondly, it is possible that your reservation has been canceled and another student has booked the room. In this case you will not find it in your account, neither in the results of available rooms for rent.

In this case the extra amount you paid will be counted as your monthly rent or/and deposit.

Most of the rooms are reserved by students before their arrival. So we strongly recommend you to secure the room you like in advance. If you reserve earlier, you will be sure that this room will not be taken by other student. Also the earlier you book the better opportunity you will have to take the best room.

Usually you can find by our results in the search bar all the rooms starting from the TOP rated to the best ones (according to their availability).

You can make a reservation after huge season of reservations for a study period (from 16 of September to 15 or 31 of January and from 26 of February to 31 of August). Before 1-15 of September (reservations for upcoming first semester or academic year) and 1-25 of February (reservations for upcoming second semester) you will be able to reserve the room for one semester, one academic year or for summer time (from the 1st of July until the 31 of August).

If you need a room in the middle of the semester or academic year you can search all the possible rooms to rent after 15 of September passes (for the period of 16 of September until 31of January) and after 25 of February passed (for 26 of February until 31 of August) or send us your request and we will contact you back.

The minimum time we rent is one semester with moving out from 16 of January to 31; for the second semester or one academic year with exits from 16 of June until 31 of August.

If you want to move out earlier than its stated in the contract you still will be asked for the same payment as it is in the contract (booked period).

It is possible that you come later, but you will need to pay the rent for the booked period. You will not have any changes in the contract and payment.

For the first semester we rent only until 31 of January and for the second semester until 31st of August. You can rent the room/flat until this date. If you will stay longer, you can contact us one month in advance (just before your contract ends) and ask about the possibilities of temporary rooms. If we have something available for you, we will let you know.

In order to modify the contractual period, you should inform us, at least 30 days before the contract ends. However, the landlord reserves the right to accept the renewal or not, according to the availability of the room/apartment and the period expected for the renewal.

In that case we recommend you to search all the possible rooms for the temporary staying from December (for temporary rooms in January) and from July (for temporary rooms in August).

From December to the end of January you will be able to find and book the room for temporary staying in January. From July to the end of August you will be able find and book a room for temporary staying in August.

Yes, you must pay for temporary room. The prices are calculated by days and will be shown when you book the room.

Normally all the rooms we rent are for the study period or for the summer time. If you need a room for short time during the study period, please try to search for it after the busy season of rentals finishes (after 15 of September in the first semester and after 25 of February in second semester). During summer time from 1st of July until 31 of August you can find a room easier for temporary staying.

Our loyal customers who have been renting from us or those who have stayed longer than 6 months in our apartments can benefit from our temporary rental service as they are allowed to stay minimum 2 days in any of the temporary rooms available while the others- new students they have a minimum stay of 7 nights.

We have accommodation for temporal for half academic year (one semester), for one academic year or for summer time. If an apartment is available out of high season rental (after 15 of September in first semester, after 25 of February second semester), we usually consider accepting short term rentals.

We have strong policy on all arrival and exit dates. If you can't find the dates you want to move in/out available, it means that we don't rent in those dates. You can contact us for more information about rentals with different dates.